In 2012, Susan Packal, current Chief of Staff and Legal Operations at Twilio, made the leap from human resources into legal operations, beginning her journey as a legal operations leader in some of the country’s most transformative companies. In this 30-minute fireside chat with Major, Lindsey & Africa’s
Cloud Schnoebelen, Susan shares her story and offers advice on how to build a team and get buy-in from your organization.
